Octa Voice Agent Workspace
Live agent workspace

For calls that need a human, you're right here.

Handle queued chats, manage your availability, and stay in flow with a workspace built for real agent shifts.

Real-time queue + chat routing
ACD state controls with reason codes
Full conversation history on every chat
Secure agent access agent workspace

Agent sign in

Use the credentials your workspace admin issued.

Tenant admin? Sign in to the console

Protected accessEncrypted in transit · Per-agent session controls
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Octa Voice Agent
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Queue (0)

Newest at the top. Click Take to accept.

The queue is empty. New chats will land here.

Active chats (0)

No active chat selected.
Take one from the queue above.
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Ready

Your state

Only Ready agents receive routed chats.

In queue
0
Your active
0
Handled today
0

Online agents

Everyone signed in right now.

No one else online.